complaint·April 16, 2024

The investigation revealed the following: Allegation: Staff are prohibiting resident from having visits. It is alleged that staff are prohibiting R1 from having visits with a friend who has previously been able to visit and is now restricted from doing so. LPA reviewed R1's file and observed a Resident's Visitor Restriction form in which R1 has on occasions signed that they do not wish to have visits with this friend. LPA interviewed 4 staff and 4 out of 4 staff deny the above allegation and stated that residents are allowed visitation and are given privacy during visits. Staff interviewed also stated that R1 is given the option when asked if they would like to visit and if R1 says yes R1 will then ask where their visitor is and asks for staff to take them to their visitor. Staff stated that they do not stay present while R1 is having a visit with their friend and allow them to visit with privacy. LPA interviewed R1 and R1 stated that they are able to have visits and mentioned that their friend visited them last week. Interview (via phone) with R1's friend, they stated that they visited R1 last week and have not been back since to visit, they stated they feel that staff will not allow visitation and when LPA asked if they have ever been denied a visit with R1 the friend stated that they have never been denied visitation with R1 by staff. LPA interviewed 8 additional residents and 8 out of 8 residents denied the above allegation and stated that they are able to have visits with friends/family and are given privacy during their visits. Based on statements and interviews conducted with staff and residents, and review of R1 files, there was not enough supportive evidence to concur with the reported allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided to Pamela Parsons - Executive Director.