complaint·May 30, 2024

Interview with administrator revealed that letter request for records was received by their accounting department on 5/24/24. Administrator was out of the facility from 5/24/24-5/27/24 and received the letter on 5/28/24. Upon returning administrator reviewed the letter and requested medical records staff to pull records from storage and put the records together to comply with the request. Due to the large amount of documents facility was not able to provide records by due date of 5/29/24. Based on documents reviewed, law firm letter - release of information dated 5/21/24 is stamped 5/24/24 which is when it was received by the facility. Per Health and Safety Code (HSC) facility is to provide records upon requested not exceeding two business days. Due to the holiday weekend facility was to provide records by 5/29/24. During my visit, R1’s records were available for review. However, older records are currently on storage and need to be pulled out. LPA contacted law firm and informed that facility’s administrator will provide records by 5/30/24 end of day. Administrator spoke with a law firm representative, who accorded that mailing the documents by end of day 5/30/24 was acceptable. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Pamela Parsons and a copy of this report was provided.