complaint·October 21, 2024

The investigation revealed the following: In regards to the allegation that "Staff did not abide to admission agreement," it is alleged that R1 had been admitted into Arcadia Gardens Retirement Hotel with acknowledgements from staff, including processing the payment of the community fee and being provided arrangement paperwork for R1's move into the facility, however the family of R1 was later told that Arcadia Gardens Retirement Hotel backed out of the agreement and would not be accepting R1 into the facility. During interviews with the residents, eleven (11) out of eleven (11) did not corroborate the allegation that the facility has not been abiding to the admission agreements that they signed. One resident interviewed stated that all services that are described in the admissions agreement are being provided by the staff members. Another resident interviewed stated that all of their needs are being met, and stated that all services they require are being offered by the facility staff members. During interviews with the staff, four (4) out of four (4) interviewed denied the allegation. One of the staff interviewed stated that they were initially not informed that R1 had a prohibited health condition when they were planning to admit R1, however once this diagnosis was discovered and along with the fact that R1 was not receiving hospice care either, the facility determined that they were not able to admit the resident. Another staff member stated that they had received incomplete information from the Skilled Nursing Facility (SNF) that R1 was residing at, and was not aware that they had a prohibited health condition when they initially considered R1 for admission into the facility the facility, and remained unaware of this until the facility nurse conducted a body check on R1 at the SNF they were residing at, which revealed the prohibited health condition. During record review, LPA determined that the community fee that R1's family had paid was refunded on 10/9/2024 in its full amount. It was also determined that R1 had never signed an admission agreement with the facility. Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.