complaint·March 10, 2026

In regard to the allegation “Staff is refusing to provide the residents' family with residents' facility file”, it is alleged that facility will not release file records to R1’s family. During interviews with Executive Director and staff all three stated they do not remember R1. R2 stated that he/she received email correspondence and was looking for file for R1 but could not find them. Executive Director informed LPA that there were able to find a handwritten face sheet for R1 with emergency contact information. Executive Director contacted the POA and was told that R1 resided at facility in 2018 for no more than 6 months. LPA was able to confirm dates of R1’s stay with W1. LPA obtained a copy of face sheet dated 09/13/2018. Per section 87506(e) Resident Records Original records or photographic reproductions shall be retained for a minimum of three (3) years following termination of service to the resident. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Pamela Parsons.