Complaint·July 21, 2023

Part of the 1st floor and 2nd floor have A/C, the entire facility has Heat. The 1st floor with A/C are dining room, kitchen, TV room and Lobby only. The rest of the 1st floor from the front office, room 1 - 21, there is no A/C, fans are provided upon request by residents. 2nd floor with A/C are rooms 45 - 50, and TV room only. The rest of the 2nd floor from room 22 - 44, there is no A/C, fans are provided upon request by residents. The resident's rooms have their own thermostat and can control their own heat. The facility building is an older building and cannot accommodate an entire A/C unit. LPA observed dinner being served. Dinner served was burrito, rice, salsa, fruit (mango) cup, and soup. LPA also observed staff’s inter-action with residents. Based on the LPA's Soto and Alvizar’s investigation, the investigation revealed the following. Allegation 1 – Staff made inappropriate comments towards residents. Interviews conducted with S#1 – S#6, communicated that they have never made bad comments toward any client and have not heard any other staff make bad comments to clients either. Interviews conducted with R#2 – R#6, communicated that staff has never been mean to them or said any inappropriate to them. LPA observed the staff inter-acting with clients during dinner, they were all friendly and helpful with the clients. The interviews and observations conducted did not concur with above allegation. Allegation 2 - Staff are not providing adequate food service to residents. Interviews conducted with S#1 – S#6, communicated that they sometimes eat at the facility and the food is good. They serve the clients good portions of food. If clients request 2 nd ’s they serve them more and offer them alternatives if they do not like what is being served. Interviews conducted with R#2 – R#6, communicated that they eat at the facility and the food is good. The staff does a good job with the food. LPA observed the food being served during dinner. The facility served, beef burrito, rice, fruit (mango), and soup. The food serve was of a good portion, enough to satisfy clients. The interviews and observations conducted did not concur with above allegation. Allegation 3 - Facility is not providing comfortable accommodations for residents. Interviews conducted with S#1 – S#6, communicated that the facility does provide comfortable accommodations, some of the clients have A/C and the clients that don’t have fans. They just to request a fan and they give it to them. In fact, a lot of the clients already have fans in their rooms. Interviews conducted with R#2 – R#6, communicated that the facility does provide comfortable accommodations. LPA observed some client’s rooms, and some had A/C and the rest of the rooms had fans in their rooms that the facility provided. Some clients did not need A/C or fans, they preferred to open their doors and windows and let the outside air cool them off. The clients had a nice breeze coming into their rooms. The interviews conducted did not concur with above allegation. Allegation 4 - Facility chairs are in disrepair. Interviews conducted with S#1 – S#6, communicated that the chairs are all in good repair, none of them are broken, the chairs are comfortable, and they have cushions for more comfort. Interviews conducted with R#2 – R#6, communicated that the chairs are not broken, and they are fine to sit. LPA observed the chairs used in the common areas, most of them had cushions, the chairs in the outside patios did not have cushion, but were still comfortable, LPA sat in the outside chairs, they were comfortable, and not broken. The interviews and observations conducted did not concur with above allegation. Allegation 5 - Staff are not safeguarding residents’ personal belongings. Interviews conducted with S#1 – S#6, communicated that they have never taken anything from any client, and they do not know about client’s clothes ripping, the clients haven’t complained to them about that. They have not stolen clients' belongings neither " . Interviews conducted with R#2 – R#6, communicated that staff has never stolen or taken their belongings. LPA reviewed R#1 personal property and valuables, R#1 did not list or provide any property into the facility for safeguarding. The facility was not responsible for safeguard any belongings for R#1. The interviews conducted and records reviewed did not concur with above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Magdalena Romero, Administrator, and a hard copy of report was provided. This report serves as an amendment to clarify finding. It does not supersedes the complaint investigation findings reflected on report created 07/21/23 .