Complaint·December 16, 2024

Allegation: Staff did not treat resident with dignity and respect. The complaint allegation alleges that when a resident requested an item the staff tells them “I don’t have time for that." Additionally, it is alleged staff said a resident requested something inappropriate when they didn’t. During the facility tour, the department observed residents Personal Rights posted in the hallway near the office. During record review, the department received and reviewed staff In-Service Training Logs. On 01/03/24, 05/16/24 and 11/18/24 Resident Rights was a subject reviewed and discussed in the in-service. During interviews with Staff S1-S6, were asked if residents are treated with dignity and respect, six (6) out of six (6) stated residents are treated with respect and dignity. Additionally, Staff were asked if they have or have heard staff speaking inappropriately to residents, six (6) out of six (6) stated no they have not nor have they observed it. During interviews with Residents R1-R7, were asked if they are treated with dignity and respect by the staff, six (6) out of seven (7) stated yes, staff treat them with dignity and respect. One resident stated most of the staff treat them with respect and dignity. Additionally, residents R1-R7 were asked if staff have spoken inappropriately to them, four (4) out of seven (7) stated staff have not spoken inappropriately to them. Two residents declined to state, and one stated most of the staff do. During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated . Allegation: Staff did not ensure resident received prescribed medication. The complaint allegation alleges that staff delivered a resident’s nighttime medications late. During record review, the department received and reviewed staff In-Service Training Logs. On 02/13/24, 03/13/24, 04/16/24, and 11/18/24 Medication Policies was a subject reviewed and discussed. During the facility visit, the department observed the med tech prepare and dispense medications to the residents. Additionally, the department reviewed Centrally Stored Medications and Medication Administration Record (MAR) for five (5) residents and found five (5) out of five (5) resident’s medications are consistent with properly documented records. During interviews with Staff S1-S6, were asked if residents receive their medications as prescribed, six (6) out of six (6) stated yes, they give medications as prescribed. During interviews with Residents R1-R7, were asked if they receive their medication as prescribed and on time, seven (7) out of seven (7) stated they receive their medications as prescribed and on time. During the course of the investigation, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated . During the time of visit the department did not observe or cite any deficiencies. An exit interview was conducted with Office Assistant, Magdalena Romero, and a copy of this report was provided.