Complaint·October 16, 2025

Investigation revealed the following: Allegation: Staff are financially abusing residents. Regarding the allegation, “Staff are financially abusing residents,” it is being alleged that Staff #1 (S1) has stolen money from R1, R5 – R8. It is being alleged that Staff #10 (S10) and other staff members has taken money from residents’ rooms and possibly their mail. Review of incident report (04/14/25) revealed R1 reported lost money and staff helped R1 look for it but could not find it. Review of receipt revealed the facility paid R1 $2,000.00 on 04/14/2025. The Administrator, S1, and S10 indicated that R1 has been the only resident to complain about staff stealing money. W1 was aware of R1’s complaint and indicated that the Administrator would reimburse R1. Four out of seven staff interviews (S3 – S9) indicated that residents have not complained lost or stolen money. Five out of eight resident interviews (R1 – R8) indicated that they have not had money lost or stolen. R5 indicated that money went missing when R5 went to the emergency room, it was reported to the office, and R5 was redirected to follow up with Veterans Affairs but did not. S10 indicated that R5 has not complained about lost money. R6 – R8 denied the allegation. Regarding the allegation, “Staff are financially abusing residents,” based on record review and interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Judith Muro over the phone, technical assistance provided, and a copy of this report was provided to Office Staff Maggie Romero.