complaint·September 12, 2023

harming or injuring resident's in any way. 10 of 10 resident's stated that staff are doing a good job and carry out all their responsibilities and have not witnessed staff treating resident's badly in any way. Staff interviewed stated that S 2- S 4 had gone to R 1's room to discuss the rent raise. Stated that they had handed the letter to R 1 with the rent increase and R 1 was the one to cause injury by slamming the door on S 2's foot. Law Enforcement did arrive at the facility and there were no charges against facility staff. There is no evidence provided to support that facility staff caused the injuries to R 1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. In regards to the allegation Staff allowing residents access to medication room, based on interviews conducted and information gathered 10 out of 10 resident's stated that staff does a good job assisting them with their medication. Stated that the med-tech is in the med- room to assist with all their medications and that the resident's do not have access to the med room. All 10 stated staff is always there and if not the door is always locked. Staff interviewed stated that resident's definitely do not have access to the med room and it is always locked or staff are in the med room. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Rent was to be increased commencing 01/01/2021. LPA observed facility letters of rent increase dated 11/01/2020, 02/16/2021, and 06/24/2021. Interviews conducted revealed that Staff confirmed that Resident R 1 was the only resident that was informed by 3 staff in person. Based on LPA's observations, and interviews, conducted the preponderance of evidence standard has been met, therefore the above allegation is found Substantiated. California Code of Regulations Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview was conducted with Maria Jacobo Administrator and a copy of this report, LIC 9099D, and appeal rights were provided.