Complaint·November 1, 2021

The investigation revealed the following: Regarding allegation, Facility is not following COVID-19 guidelines , it is alleged that facility staff did not conduct COVID-19 screening on two separate occasions. Facility administrator was allegedly educated on the importance of screening visitors upon entry to the facility on 8/2/21 and subsequently did not screen the same visitor on a follow up visit conducted on 10/6/21. Interview conducted with Administrator Jessica Watanabe revealed that facility staff are following COVID-19 guidelines and do screen visitors. She stated that visitors have to sign in and their temperatures are taken and logged. She stated that the facility does not get too many visitors and that many visitors conduct their visits outside in the visiting area located in the outside patio. Administrator stated that she did not screen or take the temperature of representatives from agencies such as CCLD (Community Care Licensing Division or LTCO (Long Term Care Ombudsman) as she is aware that those agencies conduct testing and their own screening process prior to the agency representatives conducting on site visits to facilities. Interview conducted with Licensee Eugene Choi revealed that facility is following COVID-19 guidelines at all times and stated that facility will now also ensure that visitors from any government or local state agency are also screened as well as their temperatures taken. On 11/1/21, LPA Gonzalez was not screened and temperature was not taken by facility staff upon entry into the facility. LPA reviewed facility mitigation plan and observed that mitigation plan states that anyone entering the facility signs in and has their temperature taken as well as symptoms checked and anyone entering the facility is required to wear a mask inside. LPA observed all staff wearing masks. LPA also reviewed visitor sign-in sheet and observed that visitors have been screened and have had their temperature checked and logged. Based on interview conducted with facility staff and LPA review documents and observations, the preponderance of evidence standard has been met; therefore, the above mentioned allegation is found to be SUBSTANTIATED. Deficiencies are being cited according to Title 22. Exit interview was conducted with Administrator Jessica Watanabe. A copy of the report and appeal rights were provided to Administrator.