complaint·August 4, 2021

mistreated and crying at night is in reference to former Executive Director / Ralph Balbin not keeping his promise by reimbursing the alleged missing money to R1. During the interview with former Executive Director / Ralph Balbin, LPA learned that there was never a written agreement created between the Facility and R1 and no promises were made indicating that the Facility would be responsible for refunding R1 for the missing money. Former Executive Director stated that Facility agreed to provide R1 with half of the missing money ($350.00) in the form of rent credit as a measure of good faith but facility was not admitting guilt in doing so. On 6/5/19 and 6/6/19, R1 received a total of $350 in rent credit. Facility conducted an internal investigation and cooperated with law enforcement in hopes of finding R1's missing money, but efforts were unsuccessful. Based on interviews conducted, there is insufficient evidence to support the allegation of "Resident mistreated by staff". Allegation: Facility staff did not safeguard resident's personal property. This allegation was already investigated and addressed by LPA David Sicairos on 11/21/2019 on Complaint #28-AS-20190924174431. The findings were delivered as Unsubstantiated. Please refer to Complaint #28-AS-20190924174431 for additional information. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted and a copy of this report was provided to the Executive Director.