complaint·May 9, 2024

Interview was conducted with the Administrator Lillian Salmorin who stated that the new maintenance man said the water heater was no longer repairable. Stated she gave approval for him to purchase a new one and that he installed it within 24 hours. LPA observed the new water heater which had a piece of masking tape and on it stating 05/01/2024 replaced. Documentation from San Gabriel Pomona Regional Center states that Client C1 informed the Service Coordinator that they were offered another shower that has a different heater, but refused. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation did or did not occur, therefore the above allegation is Unsubstantiated. In regards to the allegation, Staff does not ensure facility has hot water for clients in care, based on interviews conducted and information gathered it was revealed by Regional Center Representative who stated that facility was without hot water for 1 day and Client C1 was offered to shower with hot water in another shower, but refused. Interview with Staff who stated that there was no hot water for 1 day and the water heater was replaced within 24 hours. At today's visit hot water temperature measured at 105F. in 2 shower rooms. Interview conducted with Client C2 - C4 who stated that there was no hot water for 1 day and within a day the new water heater was installed. It should be noted that the San Gabriel Pomona Regional Center's result of their investigation was Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation did or did not occur, therefore the above allegation is Unsubstantiated.