complaint·July 27, 2023

Residents interviewed could not corroborate the allegation. Most of the residents stated that there are many different activities and some of the residents were able to list different activities besides just bingo. During the tour, the LPA observed a big activity calendar about 40x52 inches posted on the facility's hallway. The activity calendar has a variety of different activities each day and there are 6 different activities throughout the day starting at 9:30am and ending at 7pm. The LPA observed multiple residents in the two activities rooms doing the activities that were scheduled for today. There was a total of 4 staff in those activity rooms assisting the residents. Regarding the allegation " staff does not treat residents with dignity or respect ", it is alleged that multiple times when a resident has contracted COVID the patients are forced to stay in their rooms/eat in their rooms for several weeks at a time. Administrator and staff interviewed denied the allegation. Administrator stated that the facility follows the Community Care Licensing Division and LA County Public Health Covid-19 guidelines and they have to isolate the residents when they are Covid-19 positive for the safety of other residents. However, they have never isolated any resident for weeks. Administrator stated that previously the isolation period was 10 days, but the most recent Covid-19 guidelines state that the isolation period is 5 days if no fever and no more symptoms are present. Staff stated that they have not isolated residents for multiple weeks and that usually it is 10 days or less. Residents interviewed could not corroborate the allegation. Regarding the allegation " facility failed to meet the needs of the residents ", it is alleged that the residents are receiving poor treatment due to lack of mental stimulation. Administrator and staff interviewed denied the allegation. They stated that they encourage all residents to participate in the activities, but some residents do refuse. However, residents are advice to come out of their rooms to walk around the facility or the patios. The Activity Director stated that staff are being trained to perform mental stimulation activities with residents while assisting the resident's with their Activities of Daily Living (ADLs) such as counting and singing. LPA did observe a caregiver singing with a resident while walking down the hallway. LPA observed multiple residents walking around the hallways and through the patios. Residents interviewed could not corroborate the allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held and a copy of the report was provided