complaint·May 1, 2025

Allegation: Staff physically assaulted resident. It has been alleged that a staff member (unknown) “punched” R-1 on R-1’s face. Staff interviews revealed that staff do not physically assault/hit any residents. Interviewed staff indicated that they have not received reports from other residents pertaining to staff allegedly hitting residents. Interviewed staff indicated that they have not witnessed any staff hitting any residents. Interviewed staff also reported that R-1 was not observed to have any signs of bruising, discoloration, swelling or scratches. Staff interviews revealed that they are trained in mandated reporting and resident rights. Resident interviews revealed that staff do not physically assault/hit residents. Interviewed residents indicated that staff are nice, treat them well and are respectful. Interviewed residents indicated that they feel safe and comfortable residing at this facility. Resident interviews revealed that they have not witnessed any staff hitting anyone. Interviews do not corroborate this allegation. Based upon interviews and records reviewed, the findings indicate that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of the report and appeal right was provided to Jeenne De Castro.