complaint·January 25, 2024

Regarding Allegation #1 : Staff do not provide adequate activities for residents. The alleged staff did not provide adequate activities for residents in care. On 08/02/2023 LPA Calderon interviewed A1 for a complaint. A1 reported that S1 must work as facility driver and activities director and that this does affect residents’ activities. A1 reported that the facility does provide a monthly activities calendar but, due to staffing issues, most activities are not done. A1 relays that more interactive activities need to be offered to residents in care. On 08/02/2023 LPA Calderon interviewed S1 for complaint. S1 claimed that the facility lets go of the facility driver and S1 assistant. S1 expressed that S1 did not know if S1 had to drive residents, and this affected if S1 was able to give activities to residents. S1 stated that there are not enough staff to provide activities to residents in care. On 08/02/2023 LPA attempted to interview R1, but R1 left the facility for the day. On 08/02/2023 LPA Calderon interviewed R2-R8 for complaint. R7 relays that R7 loves the activities provided by staff and has no issues. R2-R6 and R8 stated that the activity director is the best S1 can do and there are not enough interactions with staff and activities that make the residents think. R2-R6 and R8 relay that the community calendar is not followed by staff and the administrator is aware of this situation. On 08/02/2023 LPA Calderon reviewed the community calendar with all residents and residents could not pick out what activities they loved to do; most activities were not attended. Based on LPAs observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation “staff do not provide adequate activities for residents” is found to be substantiated. California Code of Regulations, Title 22, Division 6, and Chapter 8 are cited on the attached LIC 9099D. An exit interview was conducted, and a copy of the Complaint Report and Appeal Rights were provided to the Operations Director Dimple Kamdar (A1). Regarding Allegation #1 : Staff prevent residents from having visitors during reasonable hours. The alleged staff prevent residents from having visitors during reasonable hours. On 08/02/2023 LPA Calderon interviewed A1 for complaint. A1 relays that the facility has an admission agreement which R1 signed. A1 relays that all visitors, guests, and family are welcome to visit. A1 relays that no visitor, guest, or family can stay over night and the facility does not discriminate against a resident with health issues. On 08/03/2023 LPA Calderon attempted to interview R1 for complaint, R1 left the facility for the day. On 08/02/2023 LPA Calderon interviewed R2-R8 for complaint. R2-R8 relays that no visitor, guest, or family can stay overnight, and all visitors, guest and family are welcome and R2-R8 have never had any issues. On 08/02/2023 LPA Calderon reviewed the residency agreement signed by R1 family on 05/28/2023. The agreement does not suggest a time a guest, visitor or family can arrive at the facility or leave the facility. Overnight guests are generally not permitted in a resident’s room. Based on evidence gathered from investigation there is insufficient evidence to prove that “staff prevent residents from having visitors during reasonable hours”, therefore the allegation is unsubstantiated. An exit interview was conducted and copy of the Complaint Report was provided to the Operations Director Dimple Kamdar (A1).