complaint·December 22, 2021

Interviews conducted with three out of six residents, who were able to communicate, stated that staff treat residents with dignity or respect. Additionally, they have never witnessed staff yell at residents. R1 stated staff speak loudly only when they speak to R6 due to R6 having a hard time hearing. Three out of six residents indicated that staff has never handled them in a rough manner. In fact, R1 stated that all staff are wonderful and very caring. R6 stated that all staff provide good service to them. Two out of two staff and the Administrator stated they always treat residents with respect, they handle residents in a gentle manner and only when they need help or ask for assistance. Lastly the Administrator stated staff never yell, they only speak louder when talking to R6. Allegation: Resident is forced to fulfill duties of staff in the facility. At 11:20 a.m., LPA interviewed R1 regarding the allegation mentioned above. R1 stated they have never provided care to the other residents in the facility. R1 stated they sometimes vocalize that they may need water or assistance. Additionally, R1 stated that they have voluntarily asked to help water the plants and cook because they love to cook but that when staff notice R1 getting tired, staff redirect her to get rest. The interview with the Administrator revealed R1 advocates to help with some tasks such as cooking and watering plants because R1 enjoys those hobbies. Allegation: Facility is not kept clean. During today's visit and upon further inspection, LPAs observed the facility to be clean and in good repair. LPAs observed the Administrator cleaning the kitchen area after meal prepping. Additionally, R1 stated that the facility is always nice and clean. Allegation: Staff did not safeguard resident's personal items . An interview with R1 revealed that back in October 2021, $100.00 and a debit card went missing. In result, the Administrator drove them to the bank where it was revealed that the debit card was delivered to the wrong address. R1 stated that the $100.00 were still missing. During the interview with the Administrator it was revealed that when R1 has cash, it is being spent on cigarettes. The Administrator drives R1 to make the purchases, however no receipts are kept. LPAs advised the Administrator to keep a log of cash purchases done by all residents. Interviews with two other residents (R2 and R6) revealed that they have had no issues with personal belongings being lost or stolen. Allegation: Staff ignores resident call for assistance. Interviews conducted with three out of six residents indicate that staff assist residents promptly when a request for assistance is made. Interviews with the two staff members and the Administrator indicate that assistance to residents is done in a timely manner, regardless of the time. Lastly, he Administrator stated that residents are checked on periodically throughout the day and night. Although allegations may have occurred or are valid, there is not a preponderance of evidence to prove that alleged violations did or did not occur, therefore the above seven allegations are UNSUBSTANTIATED at this time. No deficiencies issued. Exit interview conducted and a copy of this report was delivered to the Administrator.