complaint·November 8, 2022

Interviews with three (3) out of three (3) staff revealed that there has never been in a time in where staff have yelled at residents, withheld water, handled residents in a rough manger, force fed residents or failed to provide medical attention to residents. Staff stated they have not witness another staff doing any of these allegations. LPA attempted to interview all five (5) residents. Due to resident's medical condition only one (1) resident was able to provide answers to the interview. Interview with resident (R1) stated they have never been a victim of the allegations mentioned above. R1 also stated they have not witness staff yell at residents, withhold water from residents, treat resident in a rough manner, force fed residents, or failed to provide medical attention. R1 stated all of the staff goes above and beyond for everyone and the administrator is very active in the facility. R1 stated residents are treated with respect and are taken care of very well by staff. Based on interviews these allegations are deemed Unsubstantiated at this time. Allegation: Staff do not properly maintain records of centrally stored medication It is alleged that facility does not properly maintain records of centrally stored medication. To investigate this allegation, LPA collected all five (5) residents' Centrally Stored Medication and Destruction Records (LIC 622). Document review revealed that facility is properly maintain records of resident's centrally stored medication. Interviews with three (3) out of three (3) staff revealed facility does maintain an updated LIC 622. Interview with administrator stated every time medication is delivered or picked up, LIC 622 is updated for the resident. Based on document review and interviews, this allegation is deemed Unsubstantiated at this time. No deficiencies cited. Exit interview conducted. Report signed and delivered.