complaint·February 17, 2023

Allegation: Staff forced residents to take cold showers To investigate this allegation, LPA conducted an interview with the Administrator and three (3) staff members and was informed that the facility provides showers every other day (in the morning 7:00am). LPA was informed that before the shower is provided, the staff has to adjust the water temperature and that all residents get showers with warm water. In addition. In addition, LPA conducted an interview with four (4) out of six (6) residents, who were able to communicate, and all four (4) residents confirmed that the facility provides warm showers every other day. Lastly, LPA tested the hot water temperature at 2:00pm and it was measured at 120°F. Based on information obtained through interviews this allegation is deemed Unsubstantiated. Allegation: Staff handled residents in a rough manner To investigate this allegation, LPA conducted an interview with the Administrator and three (3) staff members and was informed that the staff always takes care of their residents with dignity and respect. All staff denied ever taking care of the residents in a rough manner. In addition, interviews with four (4) out of six (6) residents revealed that they are being treated very well and staff handles them with care. Based on information obtained through interviews this allegation is deemed Unsubstantiated. Allegation: Staff utilized toilet water to clean residents Interview with the Administrator and three (3) staff members revealed that the facility never utilized toilet water to clean residents. All staff members informed LPA that in case of an accident the resident will be provided with the shower from waist down (inside the shower) and or full shower, as needed. In addition, four (4) out of six (6) residents denied ever being cleaned with a toilet water. Based on information obtained through interviews this allegation is deemed Unsubstantiated. Continue on LIC9099-C Allegation: Staff do not ensure that residents are adequately fed Regarding the allegation that staff do not ensure that residents are adequately fed, LPA conducted interviews with four (4) out of six (6) residents, who were able to communicate, and was informed by four (4) residents that they believe they are adequately fed. LPA record review and observation also revealed that the facility provides complete meal with fruit and vegetable servings on every meal and staff interview revealed that the staff responsible for cooking also customize food being served upon resident's request. Moreover, LPA was informed that the weekly menu may vary and daily menu provides options and alternate option for the residents to choose. Based on the information gathered during this visit, this allegations is deemed Unsubstantiated at this time. No deficiencies issued during todays visit. Exit interview conducted and copy of this report signed and delivered.