complaint·November 7, 2023

Allegation: Staff inappropriately touch residents It was reported that facility "Staff inappropriately touch residents". To investigate this allegation, during the initial visit conducted by LPA Ruiz on 07/07/23, LPA interviewed the Administrator and two (2) staff involved in R1's care and supervision and all denied the allegation and reported no resident ever complained staff touched/handled them inappropriately and also they never seen any staff inappropriately touched R1 and or other residents. During today's visit, Administrator reported that all facility staff received training on how to handle residents and that all residents are being treated with care and respect. Based on inspection, observation and interviews there is no sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time. No deficiencies cited. Exit interview conducted, copy of report signed and delivered