complaint·February 2, 2022

At 10:00 a.m. Licensing Progam Analysts (LPAs) Joscelyn Martinez and Melissa Ruiz conducted an unannounced initial complaint visit to this facility to investigate the above allegation. LPAs were met by staff and later spoke to Administrator John Mallon telephonically. At 10:30 a.m., LPAs requested facility documents relevant to the investigation such as a current resident roster and LIC500. LPAs telephonically interviewed the Administrator and upon doing so, it was revealed that Resident #1 (R1) is not a resident at the facility nor has ever been a resident at this facility. Due to this information, the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have dismissed the complaint. Since Administrator was not available at this time, Administrator designated staff Amorlina Comedia to sign the report. Report delivered. Exit interview conducted.