complaint·August 18, 2021

Stated that Staff try to help her and that S 1 helped her and that she came right away when she fell. 1 client said C1 leaves alot. Another client said that 3 staff were helping her and they responded quickly. Staff interviewed stated that C 1 will leave to the mall, stores and church independently. Initial Program Plan (IPP) meeting 6/23/20 states that Client 1 can independently purchase a plane ticket and travel via airplane. Under Reasonable Progress Social Recreational it states that C 1 attends church independently, is reliant on Public Transportation and Access services and spends most of her time in the community. Most updated routine doctor's visit to primary physician for C 1 on 8/17/21 noted that C 1 can go out independently for 3 hours. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. In regards to the allegation Resident is mistreated by staff, based on interviews conducted and information gathered C 1 stated that staff is nice to her. 1 Client stated that they treat good at the facility like family. Said C 1 needs attention. Said they treat C 1 good. Stated that they speak to her and don't abuse her on nothing. Said she just needs attention. Stated they take good care of C 1. Another client stated that people here are treated nice. Staff speak to C 1 kindly and they treat C 1 nice. Hasn't seen any situations in which they treated C1 unkindly. Staff interviewed stated C 1 needs attention and is not mistreated. Said that C 1 is treated kindly and staff said they are sweet to Client 1. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.