Complaint·January 24, 2024

Regarding the allegation: Staff are screaming at the residents . It’s being alleged that the screaming of staff is "shrill" and it triggers R1's PTSD. Based on the LPA record review, R1 has an Impacted cerum of bilateral ears and was diagnosed with sensorineural hearing loss. LPA's staff and resident interviews also determined that staff do not scream at the residents. Eight (8) out of eight (8) residents that were interviewed determined that they are treated well including R1. R1 admitted that they cannot hear well and their hearing aids were stolen at the last facility that they lived in. R1 has been requesting new hearing aids through the Veteran Affairs help. Staff also confirm that R1 has lost several hearing aids. LPA also observed that R1 could not hear them and had to repeat some questions several times. Based on staff and resident interviews, and LPA record's reviews the allegation(s) above is unsubstantiated at this time. Regarding the allegation: Staff are mistreating a resident while in care. It is being alleged that staff is mean to R1 and other residents. Based on the staff and resident interviews it is determined that staff are not mean to the residents. Eight (8) out of eight (8) residents confirmed that the staff treat them with respect. One resident (R2) claims, " if you do what you should be doing no one bothers you here, it is really laxed." R1, also confirmed that one of the caregivers treats him really well. The caregiver showers R1 when R1 wants to be showered and the caregiver also gives R1 haircuts. Based on LPA's staff and resident interviews, the allegation(s) above is unsubstantiated at this time. An exit interview was conducted, no citations were issued for above allegation(s), and a copy of this report was given to the administrator.