Complaint·February 14, 2024

Regarding the allegation: Facility is in disrepair: It is being alleged that the elevator has been broken for over ten (10) days now. LPA was able to observe out of order sign on the elevator. LPA had to climb stairs to have access to upstairs. At 1:10pm, residents and staff were interviewed. Four (4) out of Four (4) staff interviewed confirmed that the elevator has been broken for a few days. The administrator also confirmed that the repair is taking a bit longer than expected because maintenance parts have been ordered for the repair of the elevator. In addition, eight (8) residents were interviewed and eight (8) out of eight (8) residents confirmed that the elevator has not working. Based on LPAs observations and interviews which were conducted the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. An exit interview was conducted, citation given, appeal rights, and a copy of this report was given to the administrator.