Complaint·April 24, 2024

During interviews with staff, all staff stated incontinent resident are checked on every two hours for changing and changed at least four times a day regardless of need. During interviews with residents, one (01) out of eight (08) residents stated they are left soiled for an extended time. All other resident stated they are changed often and are not left soiled for an extended time. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff does not answer resident's call button in a timely manner. It was alleged that resident is not being attended to timely. To investigate the allegation, on 04/24/2024 LPA conducted a physical plant tour at around 10:45 AM, interviewed four (04) staff from 11:45 AM – 12:45 PM and interviewed eight (08) residents from 12:45 PM – 2: 45 PM. During the physical plant tour and resident interviews, LPA selected three (03) rooms at random and pressed the call button. LPA observed an average response time of three (03) minutes to the call button. During interviews with staff, all staff stated they respond to the call button within one (01) to three (03) minutes. During interviews with residents, one (01) out of eight (08) residents stated staff takes between ten (10) to twenty (20) minutes to respond to the call button. All other resident stated staff respond within five (05) to ten (10) minutes. Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.