Complaint·August 28, 2024

Regarding the allegation: Illegal eviction. It is being alleged that the resident has been served a wrongful eviction notice. The eviction notice was provided on July 12, 2023, stated the reason of eviction, and was sent to CCLD-Community Care Licensing Department. Even though this eviction notice was provided, Resident #1 (R1) continued to reside at the above facility until June 20, 2024. R1 was previously interviewed by LPA Saucedo on 02/14/24 regarding another eviction notice that was reissued. R1 stated to LPA Saucedo, “that drinking was abolished in 1933 and that was their right.” Furthermore, R1 signed an admission agreement that says no illegal drug is permitted in the premises on August of 2016. On 11/12/2016, R1 received their first letter from the above facility stating that this was their final warning regarding the alcohol policy and bringing alcohol into the facility. During their stay at the above facility, R1 received several warnings and CCLD received several Unusual/Incident/Injury Reports stating R1’s alcohol use on the premises, harassing and being aggressive to other residents, and other negative behaviors documented. LPA Saucedo collected all documentation regarding the reason for the eviction. Seven (7) out eight (8) residents confirmed that they have not had an Illegal eviction notice given to them. Three (3) out of three (3) staff confirmed that eviction notices are only given to residents for not paying rent and mostly history of bad behavior that affects both staff and residents. Therefore, based on the LPA's records review, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff handled resident in a rough manner. It is being alleged that one (1) of the staff handled the resident Inappropriate manner out of the dining hall. Seven (7) out of Eight (8) residents confirmed that they have not been handled in a rough manner or witnessed any resident handled in a rough manner by staff. Three (3) out of three (3) staff confirmed that they have never handled a resident in a rough manner, and it would never be allowed. At the time of the visit, LPA did not observe any staff handling any resident in a rough manner. Therefore, based on the LPA's observations, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. Regarding the allegation: Staff spoke inappropriately to resident. It is being alleged that the staff used offensive language towards the resident. Seven (7) out of Eight (8) residents confirmed that they have never been spoken to in an inappropriate manner. Three (3) out of three (3) staff confirmed that speaking to anyone inappropriately including residents is unacceptable. At the time of the visit, LPA did not observe any staff speaking inappropriately to any of the residents. Therefore, based on the LPA's observations, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. LIC 9099C-continued Regarding the allegation: Staff yelled at resident. It is being alleged that the staff yell at the residents. Seven (7) out of Eight (8) residents confirmed that they have never been yelled at by a staff. Three (3) out of three (3) staff confirmed that yelling at anybody will not be allowed. At the time of the visit, LPA did not observe any staff yelling at any of the residents. Therefore, based on the LPA's observations, staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time. An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.