complaint·November 20, 2025

(Continued from LIC9099) Allegation: Staff does not provide resident with assistance. In regards to the allegation, it was reported that staff are not assisting Resident #1 (R1) with Activities of Daily Living (ADLs) such as bathing, cleaning or ambulating. LPA's interview with one (1) out of the four (4) residents stated that staff initially helped them with bathing and transferring out of bed. However, the resident later refused further assistance due to Staff #1’s (S1) rude behavior and lack of effort. The resident reported that S1 made dismissive remarks, such as stating they "don’t have time to assist". Interview with three (3) out of four (4) residents reported they receive varying degrees of assistance with ADLs from staff based on their own ability and denied having issues receiving such assistance when they need it or ask for it. Although one (1) of these residents denied the allegation they stated S1 had been rude when they had asked for an item. Four (4) out of four (4) residents deny witnessing staff refuse to provide assistance to other residents. LPA's interview with staff denied the allegation, reporting that assistance is offered regularly, but some residents decline help, telling staff, they are capable of doing things independently. LPA's review of R1's physician's report revealed R1's physician checked that R1 has the capacity for self-care. Although the allegation may have happened or is valid, there is not enough evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time Allegation: Staff do not treat resident(s) with dignity and respect. In regards to the allegation it was reported, that Resident #1 (R1) was told to go back to their room because they were being too noisy. During interviews with staff, staff denied the allegation. According to Staff #1 (S1), they have a routine cleaning schedule and had asked R1 to return to their room only until they had finished cleaning. Interview with staff deny telling any resident they are being too noisy. LPA's interview with two (02) out of four (04) residents reported they feel staff do not treat them with dignity and respect. All other residents stated they feel staff treat them with respect and dignity. LPAs interview with four (4) out of four (4) residents deny witnessing staff being disrespectful to other residents. Based on interviews, and conflicting information there is not enough evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED at this time. Exit interview was conducted and a copy of the report was provided.