complaint·April 11, 2021

Some residents stated if they need to be changed prior to them being checked on, they can call the caregivers and they are changed. Staff interviews also stated they are familiar with residents who need to be changed more frequently than others and they check on those particular residents more often than every 2 hours. Regarding allegation " Staff left resident in soiled clothing for extended periods of time," it is unsubstantiated. Residents stated they do not have any issues with their rooms smelling like urine. During staff interviews it was revealed there is 1 resident who's room had a smell but not a urine smell. The Executive Director stated this was brought to the facility's attention by the family and although the staff could not smell the odor they provided a deep cleaning of the room. Staff interviews also revealed that in the past, sometimes the residents have strong urine odor but it goes away as soon as they are changed and none of the rooms smell like urine. Regarding allegation "Residents room smells like urine," it is unsubstantiated. Based on interviews with staff and residents, no one has been denied incontinent products. Residents who are incontinent have the option to join the facilities "Personal Solutions" program. If residents chose to not enroll in the program they or their Responsible Party is responsible to purchase the products on their own and if a resident is not replenished 2 days before they run out of their products, the facility automatically orders a 2 week supply for the resident and they or their Responsible Party is billed for the supply. During interviews all residents stated if they ask for any products they are provided with what is needed. All staff stated they have never denied any incontinent products to the residents. Regarding allegation "Resident denied incontinence products," it is unsubstantiated. Based on LPA's interviews conducted and records reviewed, investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. An exit Interview was conducted via telephone with the Executive Director and a hardcopy was provided via email for signature. Signatures on hardcopy.