complaint·June 2, 2021

Allegation: "Facility is in disrepair." Based on observations and interviews conducted the findings indicate resident (R1) reported to facility staff in November and December 2020 that maintenance repairs such as, bathroom plumbing issues and room fixtures were in disrepair. Seven (7) out of 10 residents interviewed confirmed maintenance issues with plumbing, and disrepair in some resident rooms. Residents reported their toilets have been clogged on/off since the latter part of 2020, and as recent as March 2021. On 5/19/2021, LPA conducted random room inspections and checked toilet flushing and sink water flow to see if there was any clogging issues. The public restroom on the 1st floor was observed to have a clogging issue. In addition, a resident stated that it reported a maintenance problem in its room during early 2021 that still had not been resolved as of 5/19/2021. Room (103) had a broken faucet handle that has been in disrepair for months. Room 115's entrance door was jammed and hard to open and also had a broken toilet seat. Per staff interviews, the facility experienced sub pump plumbing issues in the basement area on November 5, 2020 that affected one of the laundry areas. An outside plumber was not contacted, and all plumbing issues were handled by maintenance staff. On 5/26/2021, during an annual inspection visit the main entrance of the facility was temporarily closed due to major plumbing issues on the 1st floor. The area is under construction due to water damage, and installation of new plumbing pipes in the facility. Based on observation and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency is being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8, Article 05. An exit interview was conducted with Administrator Barbara Tyler. A copy of the report an appeal rights were provided.