complaint·June 2, 2021

Allegation: "Facility does not provide residents with an adequate quantity of food". Based on observations and interviews conducted the findings indicate the facility provides approved measured servings of food during all meal times. Serving size is measured per Brookdale Menu Manager guidelines. If requested residents receive 2nd servings, and can order from an alternative food menu. Six (6) out of 10 residents stated the quantity of food served is sufficient. All residents stated they receive extra food if they ask and can order from an alternative food menu. Kitchen staff stated resident (R1) complained about food issues, and/or alternative food items that were not written down when requesting meals in advance from the alternate food menu. Residents are provided a "Room Service - Pre Order Sheet" they can fill out and request other food items of their choice. Residents are served the items listed on the sheet. Per staff interviews, facility cooks follow approved measured portion guidelines. NOTE: This allegation was received during the COVID-19 pandemic. State guidance recommended no communal dining. Therefore, residents were provided room service meal delivery in containers. There is insufficient evidence to prove the allegation. Based upon observations and interviews conducted the findings indicate that, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with Administrator Barbara Tyler. A copy of the report was issued.