complaint·October 8, 2024

Allegation: Facility staff are not maintaining laundry equipment in good repair. It is alleged that the 2nd floor "Resident Laundry Room" dryer is in disrepair and makes a loud thumping noise, that is keeping resident's awake at night when NOC shift staff use the dryer. As a result, some residents are not able to dry their clothes in a timely manner because it is in use by staff or other residents. It was reported that management staff, maintenance staff, and caregivers have received reports from residents of the aforementioned issue, and noise nuisance. In addition, during the last resident council meeting the dryer disrepair was also addressed. A total of 5 staff and 7 residents were interviewed. All staff interviewed confirmed the dryer in the 2nd floor has been in disrepair for approximately 2 - 4 weeks. They stated that the dryer was not working, and maintenance staff installed another dryer over 1 1/2 weeks ago, but the dryer that was installed was observed to be damaged and makes a loud thumping noise. Six (6) out of 7 residents interviewed stated the 2nd floor dryer has been in disrepair for over 1 month; and the replacement dryer also is in disrepair because the dryer drum makes a loud thumping noise. Several residents stated that the dryer disrepair has caused delays in their laundry routine. Based on observation, LPA's observed dents on the 2nd floor dryer, heard the loud thumping noise, and noticed the dryer knob control turns on in "off" mode. In addition, the basement staff laundry room has one (1) washer in disrepair. Staff reported that the washer had a water leak, and was replaced with a new dryer. However, the new dryer did not have a gas line. Therefore, the 2nd floor dryer and basement washer are in disrepair. A new washer and dryer have been ordered and should be arriving by the end of this week or early next week. The findings corroborate the allegation. Exit interview was conducted with Interim Administrator Logan Harrison. A copy of the report and appeal rights will be emailed due to printing issues. A hard copy of the report will be mailed.