complaint·December 3, 2024

town hall meeting where the staff addresses all the issues brought up at the council meeting. Resident's R2-R6 stated that facility writes down how to rectify their concerns and it can be viewed by residents. Interview with staff who stated that there is a town hall to verbally communicate how they will rectify resident concerns from the council meetings. Stated it is 1 week later and also that the written concern form with corrections to be done are available in the activity director's office and can be viewed at anytime. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . In regards to the allegation "Rights of Resident Councils" is not posted in a prominent place at the facility accessible to residents, family members, and resident representatives, based on interviews conducted and information gathered it was revealed on tour of the facility that Rights of Residents is posted in the main hallway of the facility. Interview with Resident's R2-R6 who all stated that they have seen resident rights posted and that it is also in their file when they are admitted. Interview with staff who stated that resident rights are posted in the main hallway. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . In regards to the allegation Facility is in disrepair, based on interviews conducted, information gathered and tour of the facility it was observed during tour of the facility that there were no leaks and the physical plant was in good condition. Tour of Room 137 revealed that there were no leaks and observed everything to be in good working condition. Also temperature in the facility met Title 22 Regulations and elevator was operable. Doors by bird cage were observed to be operable and there were no bad spots observed by the pillars. Interview with Resident's 2-6 who stated the elevator is in working condition and maintenance will jump on it right away if anything needs fixing. Staff interview stated that there are no issues by Room 137 of leakage and also stated that any leaks were 2 years ago by Room 137. Stated that maintenance is on site and will fix things right away. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . In regards to the allegation Staff did not ensure housekeeping services were provided to residents in care, based on interviews conducted and information gathered it was revealed by Resident's 2-6 that their rooms are cleaned 1x a week and the housekeeper does a really good job. Also said she has a schedule and does all the rooms and does not miss any. Interviews with staff who all stated that resident's rooms are cleaned 1x a week and there is a schedule that is followed and every room is completed. Stated that no residents rooms are missed and there have been no complaints. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . Exit interview conducted.