complaint·July 29, 2025

Allegation: Licensee did not follow resident's admission agreement. The complaint alleges resident (R1) lived at the facility for a short time and was billed for services not rendered. According to information obtained, upon move-in (Nov. 28, 2023) a $5,500.00 deposit was made, and later in the month of December 2023 an additional $9,962 was invoiced. In February 2024, the resident's shared bank account was billed $27,724.00, and on March 1, 2023 an automatic withdrawal of $9,962.00 was debited from R1's shared bank account. A total of six (6) residents were interviewed. Residents stated they have not had issues with their admission agreement conditions, payment terms, or services provided. Staff interviews revealed that resident (R1) moved in on November 28, 2023 and moved out on March 2, 2024. According to staff, a deposit in the amount of $5,500.00 was placed on December 4, 2023, and a community fee in the amount of $2,500.00 was paid at the end of November 2023. The resident's monthly charges were $9,962.00. According to record review, R1's responsible party directed the facility to do automatic withdrawal for payment of rent and services. Records indicate R1 shared a bank account with another family member, not the responsible party. The facility has listed the responsible party as the Power of Attorney. On March 7, 2024, R1's responsible party was given a credit refund in the amount of $16,499.02. The licensee issued a check to the responsible party on record and followed refund procedures and admission agreement. Therefore, there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Exit interview conducted with Resident Engagement Coordinator Marina Verdugo. A copy of the report was issued.