Complaint·April 2, 2026

Allegation: Staff do not provide accommodation for residents’ needs. It is alleged that the residents’ bathroom toilets are too small and too low and residents are struggling because it is hard for them to stand up and sit because their legs are weak. It was further alleged that when residents wipe and attempt to remove their hand out of the toilet bowl their hands get stuck and get scraped. A total of 11 residents were interviewed. Six (6) out of 11 residents stated the toilets are too low, and that there is no toilet grab bar. Per staff interviews, they have not heard residents complain about toilet size, but during the physical plant inspection staff observed there are different toilet sizes ranging from 15 inches to 17 inches, and for some residents a 15 inch toilet is too low to get up from. Staff said the residents are evaluated to determine functional capabilities prior to getting a toilet riser. The facility does not provide specialized equipment like shower chairs, toilet risers or elevated plastic toilet risers for residents needing assistance. Staff stated that if a resident cannot buy the specialized equipment, then they may provide a sanitized extra toilet riser that is stored in the facility. During the visit, LPA checked 36 resident room toilets and the public restroom toilet. The majority of the resident rooms toured did not have toilet grab bars. Observations revealed that toilet grab bars for sit-to-stand transfers are not installed in resident bathrooms. Picture were taken. The allegation is supported. Based on observation and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Pursuant to Title 22, California Code of Regulations, a deficiency was cited. An exit interview conducted, copy of the report and appeal rights was provided to Executive Director Chanel Sanchez.