complaint·May 9, 2021

Licensing Program Analyst (LPA) Gary Tan conducted an unannounced subsequent complaint visit to this facility to further investigate the above allegation. LPA met with administrator Flory Morales and explained the reason for the visit. LPA conducted initial visit virtually on 03/23/2021. During the initial visit, LPA interviewed staff and administrator and obtained copy of relevant facility documents. During today's visit, LPA conducted physical plant tour at 8:25 AM. At 11:15 AM, LPA interviewed Resident #1 (R1), Resident #2 (R2) and other residents. LPA interview with R2 revealed that no one ever hit R2 and staff are respectful to R2. LPA interview with R1 also revealed that R1 did not see anyone hitting anyone, only heard it from R1's room. Staff denied hitting anyone during LPA interview. Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time. Exit interview conducted. Copy of this report issued.