complaint·September 7, 2024

Moreover, no staff name was given or identified to these allegations. Interview made with the administrator reveal that R1 lost their balance and fell when coming out of the hallway bathroom at approximately 08:10am on 05/01/24. Staff 1 (S1) was present, and they stated they were waiting for R1 outside of the bathroom so that they can assist R1 when R1 gets done. As R1 was exiting the bathroom, R1 just lost their balance and fell. Paramedics were called immediately, and R1 was taken to the hospital to treat R1’s injury to their hip. An Incident Report (IR) was submitted, and Licensing notified. R1 was currently at the hospital at the time of the investigation. They will be discharged to a Skilled Nursing Facility (SNF) for rehabilitation for the hip at discharge. Interviews with five (5) of five residents made. All five could not corroborate with the allegations made. Based on the information obtained, there was insufficient evidence to prove that R1 sustained multiple injuries while in care, or staff hit R1. Therefore, the allegations are deemed Unsubstantiated at this time. Staff did not seek timely medical help for resident in care/Staff spoke inappropriately to resident in care: In regards to the allegation, it was reported that R1 had a fall in the morning of, on or around 05/02/24, and was left unnoticed by staff. R1 was unable to get up. When R1 called for help, staff was verbally abusive towards R1, insisting that R1 could get up on their own. Eventually emergency services were contacted and paramedics came to take R1 to the hospital. No witnesses or staff name given or identified to these allegations. Interview made with the administrator acknowledged that R1 lost their balance and fell when coming out of the hallway bathroom at approximately 08:10am on 05/01/24. (S1) was present, and they stated they were waiting for R1 outside of the bathroom so that they can assist R1 when R1 gets done. As R1 was exiting the bathroom, R1 lost their balance and fell. S1 deny the allegation of not seeking timely medical attention as paramedics were called immediately, and R1 was taken to the hospital to treat R1’s injury. An Incident Report (IR) was submitted on 05/02/24, and Licensing notified. R1 was currently at the hospital at the time of the investigation. They will be discharged to a Skilled Nursing Facility (SNF) for rehabilitation for the hip at discharge. Interviews with five of five residents were made. All five have no complaints regarding staff services, as staff is able to meet their needs. Moreover, all five residents stated the administrator and staff are never verbally abusive towards them or their peers. Based on the information obtained, there was insufficient evidence to prove that staff did not seek timely medical help for R1, or that staff spoke inappropriately to R1. Therefore, the allegations are deemed Unsubstantiated at this time. Staff stole resident's personal belongings: In regards to the allegation, it was reported that R1 is financially abused by a facility staff. It was also reported that staff has been stealing their clothes. Staff name was not given or identified. According to the reporting party, R1 was alleging this occurred while they were living at a board and care called Alverado Care Home, located off of Alverado Street, in Los Angeles. Interviews made with the administrator and staff deny the allegation, stating R1 has never reported anything missing to them. R1 completed the LIC 621 (Client/Resident Personal Property and Valuables) and everything in R1’s room is accounted for. Moreover, the administrator stated they do not handle resident cash resources. Interviews with five of five residents also deny the allegation. All five residents stated they have never had to report anything missing or stolen during their stay in the facility. Based on the information obtained, there was insufficient evidence to corroborate the allegation that staff stole R1 belongings. Therefore, the allegation is deemed Unsubstantiated at this time.