complaint·December 27, 2021

Allegation: Facility staff are not wearing masks. During the initial complaint visit, LPA observed a facility staff answer the door without a mask on. During the physical plant walk through the staff member put on a mask. All other facility staff was observed to have a mask on. During the subsequent complaint visit, all facility staff was observed wearing a mask. Based upon observations the allegation, “Facility staff are not wearing masks,” is deemed unsubstantiated. Allegation: Residents are not able to receive visitors at the facility. Interviews with two (2) out of two (2) staff members indicated that residents can have visitors in the facility. One (1) out of two (2) staff members stated only one (1) resident has family to visit, but they prefer to visit virtually. One (1) out of two (2) residents indicated that they do not have visitors and are unsure why. One (1) out of two (2) residents indicated they do not have visitors because they do not have family that live in the area. LPA reviewed the guest log in book and found multiple guests that have signed in over the span of five (5) months. LPA observed signs on the door stating visitors are welcome. Therefore, after review of the information and interviews conducted the allegation, “Residents are not able to receive visitors at the facility,” is deemed unsubstantiated. Allegation: Residents have access to chemicals at the facility. During the initial physical plant walk through, chemicals were found in the locked garage. LPA informed the Administrator to place the chemicals in a locked cabinet in the locked garage for extra security. No chemicals were found accessible to the residents. Therefore, after observations the allegation, “Residents have access to chemicals at the facility,” is deemed unsubstantiated. Exit interview conducted. Report delivered.