complaint·January 3, 2024

During physical plant tour LPA did not observe items mentioned in the complaint outside of other residents bedrooms. According to the administrator on 01/09/22. R1 denied to have their items inventoried. R1's admission agreement indicated they denied to have items inventoried. Based on the information obtained, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #2: Facility has vermin. In regards to the allegation it was reported, there are roaches and spiders in the facility. LPA's interview with staff and administrator on 01/09/22, denied the allegation. During physical plant tour LPA did not observe roaches or spiders in the facility. Administrator informed LPA that at some point in the past prior to R1 moving in she had an exterminator work on the house but administrator could not provide a receipt or service performed by the exterminator. Based on the information obtained, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #3: Staff not providing adequate food service. In regards to the allegation it was reported, there has been hair in R1's food several times while at the facility. LPA's interview with staff and administrator on 01/09/22, denied the allegation. During physical plant tour LPA observed staff prepare meals for residents for lunch and LPA observed staff wash their hands before handling food and the area where food was being prepared was clean and clear of clutter. LPA also observed residents eating their meals with no apprehension. Administrator informed LPA R1 mostly requested outside food and would refuse to eat meals prepared at the facility. According to the administrator they would comply and bring outside food for R1. Based on the information obtained, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #4: Licensee speak inappropriately to resident . In regards to the allegation it was reported, licensee Dina, would raise her voice at R1 when they would complain about hair in their food. LPA's interview with staff and administrator on 01/09/22, denied the allegation and revealed R1 would yell at them. Based on the information obtained, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.