complaint·December 29, 2021

services. During interviews with witnesses, they all denied the allegation to be true. W1 states their family member’s clothing and laundry needs are met. W2 states, “I usually do surprise visits and have not had a sense that there was dirty laundry, anywhere.” W3 states, “actually no, I’m very particular about my relative and if I see something, I usually complain but I have never noticed that. I notice some pieces disappear but that’s it.” LPA did not observe any soiled laundry throughout the facility. Based on LPA’s observation, interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is unsubstantiated. An exit interview was conducted, and a copy of the report was given. S1 & S2 both confirmed that there was an event when a resident used the facility restroom and was in the process of cleaning up after the resident had an accident. “S1 states, “last week there was a client that went to the bathroom and made a big mess.” S2 states the resident had just got done making a mess and they were in the process of cleaning when a visitor showed up.” During interviews with residents 2 of the 2 could not confirm the allegation to be true due to being bed bound. LPA was unable to conduct interviews with 4 residents due to communication barriers. During interviews with witnesses, 3 of the 3 could not confirm the allegation to be true. W1 denied the allegation and states they never noticed the facility restroom being unsanitary. W2 states the bathroom could be cleaner but it isn’t horrible. W3 states they do not use the facility restroom and could not confirm. LPA observed the facility bathroom to be clean, sanitary and free from odor Regarding the allegation: Resident's diapers are not properly disposed. It’s being alleged that a resident’s bathroom wastebasket consisted of remains of feces and used incontinent diapers. The investigation revealed the following. S1 & S2 both confirmed that there was an event when a resident used the facility restroom and was in the process of cleaning up after the resident had an accident. S2 states the diaper was discarded while in the bathroom and because they were in the process of cleaning up the resident, they neglected taking out the trash at that moment. During interviews with residents 2 of the 2 could not confirm the allegation to be true due to being bed bound. R1 and R2 both state that they are changed regularly and have no complaints. LPA was unable to conduct interviews with 4 residents due to communication barriers. During interviews with witnesses, 3 of the 3 could not confirm the allegation to be true. W1 states they have never observed a diaper being disposed inappropriately and their family member is changed regularly. W2 states they could not confirm if diapers are being disposed of inappropriately. “I can’t say for sure, to be honest.” W3 states during visits, they change their relative and places a soiled diaper in a basket with a plastic bag and the facility staff take the plastic bag to the trash. LPA did not observe any wastebasket with used soiled diapers inside the facility. Regarding the allegation: Resident's laundry needs are not being met. It’s being alleged, a resident’s bathroom consisted of piles of resident's clothing on the floor and in the sink. The investigation revealed the following. S1 & S2 both confirmed that there was an event when a resident used the facility restroom and soiled clothing was left due to the facility staff trying to clean up a resident. During interviews with residents, 2 of the 2 state that their laundry needs are met and that they don’t have any issues with the facility’s laundry Cont 9099C