complaint·January 12, 2024

The investigation revealed the following: Allegation: Licensee is not adequately addressing a cockroach infestation at the facility. The allegation alleges that there have been cockroaches all around the facility since April 2023. During a file review, LPA received and reviewed copies of the facilities receipts from Aptive Environmental, a pest control company that comes out and treats the facility for ants, cockroaches, fleas, and spiders. The receipts are from July, September, and December. During LPAs two visits to the facility, LPA did not observe insects in the home. During interviews with Residents (R1-R3), two (2) out of three (3) stated there have been insects in the home in the past, but has gotten better. During interviews with Residents Responsible Party, stated that the issue has gotten much better and that they haven't seen any insects in the facility is some time. During interviews with staff (S1 and S2) two (2) out of two (2) stated in the past they have seen insects in the facility, but has gotten better since there has been a pest control company coming out and providing services. Additionally, staff stated new cocking was done around the sink and counters and they ensure the facility is clean and laundry is done on a daily basis. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. During today's visit LPA did not observe or cite any deficiencies. An exit interview was conducted with Staff, Rachel Lugtu, and a copy of this report was provided.