complaint·May 8, 2025

Allegation #1: The Facility is in disrepair (exposed wiring). It has been alleged that there were exposed wires in the ceiling of one of the residents' rooms, where either a fan or an overhead light was connected. On May 8, 2025, between 8:30 AM and 9:00 AM, the Licensing Program Analyst (LPA) interviewed the administrator (A1) regarding the allegation facility is in disrepair due to exposed wiring in the facility. A1 explained that a resident had requested a replacement for the ceiling light bulb. On April 14, 2025, A1 went to Home Depot and purchased a ceiling light bulb, which resulted in the wiring being exposed temporarily; however, A1 assured that there were no safety issues and that the light bulb was replaced the same day. On May 8, 2025, between 9:00 AM and 10:30 AM, the LPA interviewed three residents (R1, R2, and R3). All three denied the allegation, stating that they had no issues with the electrical wiring in their rooms. R1 and R2 mentioned that three weeks prior, they had asked the administrator to change the light bulb in the ceiling. On May 8, 2025, between 10:30 AM and 11:30 AM, LPA Richard interviewed three staff members (S1, S2, and S3). All three staff members denied the allegation, stated that the facility is maintained in a clean, safe, sanitary condition and is in good repair at all times. Each staff member confirmed that there were no exposed wires in any resident rooms. Report continued on LIC9099-C On May 8, 2025, the Licensing Program Analyst (LPA) conducted a tour of each room and found that all rooms were clean and free of exposed wires in the ceilings. LPA also observed a brand-new ceiling light in the resident's room, which was equipped with three light bulbs. Additionally, the LPA received a copy of the Home Depot receipt dated April 14, 2025, for the purchase of a flush mount black ceiling light. Based on interviews, observations, and a review of records, there was insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is deemed unsubstantiated. Allegation #2 stated that staff do not provide residents with adequate personal accommodations. It is being alleged that a resident was using a small desk lamp to read, which the resident had purchased, and the resident's room appeared to be very dark. On May 8, 2025, between 8:30 AM and 9:30 AM, LPA interviewed A1 regarding the above allegation. A1 denied the allegation, stating that all the residents have a desk lamp in their room. We have some residents who don’t want to use it; they put the desk lamp in their closet, and they would rather use their own they purchased from the outside. Report continued LIC9099-C On May 8, 2025, between 9:00 AM and 10:30 AM, (LPA) Richard interviewed three residents (R1, R2, and R3). All three residents denied the allegations and stated that they had no issues with the desk lamp they purchased. Residents R1 and R2 stated that the ceiling lamp was too bright for reading at night, and they preferred to use the small desk lamp for their reading. On May 8, 2025, between 10:30 AM to 11:30 AM, LPA Richard interviewed three staff members #1-3 (S1, S2, and S3). All three staff members also denied the allegations and stated that residents were provided with desk lamps by the facility. During the visit, LPA observed that all residents' rooms contained the required furniture, including desk lamps. The rooms were well-lit and not dark. Based on the interviews and observations, there was insufficient evidence to support the allegations. Although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is deemed unsubstantiated. No deficiencies were cited, and an exit interview was conducted. A copy of the report was provided to staff member Rachel Lugtu.