complaint·August 20, 2024

Investigation revealed the following: Regarding allegation, Staff hit resident , it is alleged that a facility staff hit a resident with their shin. Name of staff is unknown. Interviews conducted with Administrator Rowena Marantal-Carrillo and S1-2 revealed that staff have not hit R1 or any other resident using their shin or in any kind of abusive manner. Facility staff all stated that all facility residents are treated with dignity and respect at all times. Staff stated that they do not handle any resident in a rough manner. Staff stated that there is a zero-tolerance policy on abuse and will report any type of abuse if they observe any staff physically abusing a resident. LPA conducted interviews with 1 out of 4 residents who stated that staff did not hit them but did handle them in a rough manner when they assist them. 1 out of 4 residents could not state who the staff was. 3 out of 4 residents were not interviewed as they were asleep. LPA conducted phone interviews with R1 FM, R2 FM, R4 FM1-2 who stated that they are satisfied with the services that R1, R2 and R4 are receiving at the facility. They stated that the facility staff are great and tend to the residents' needs at all times. They stated that they do not have any concerns, have never seen any bruising and they have not received any reports from R1, R2 or R4 that they have ever been hit or mistreated by any staff at the facility. R1 FM stated that R1 just moved into the facility and is getting accustomed to living away from home and they do not have any concerns to report. LPA observed 4 out of 4 residents who were all in their rooms during the visit. LPA did not observe any bruising or anything of concern. LPA observed staff tending to residents needs. LPA reviewed staff files and observed that they receive annual training on abuse. Based on statements gathered from interviews conducted with staff, facility residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation. For allegation, Staff did not treat resident with dignity and respect, it is alleged that facility staff do not treat facility resident(s) with dignity and respect as staff are allegedly "mean" at times. Interviews conducted with Administrator Rowena Marantal-Carrillo and S1-2 revealed that staff have never treated any resident in a mean manner. Facility staff all stated that all facility residents are treated with dignity and respect at all times. Staff also stated there is a zero-tolerance policy on any type of abuse and will report if they observe any staff verbally abusing a resident. LPA conducted interviews with 1 out of 4 residents who stated that they are treated with dignity and respect. 3 out of 4 residents were not interviewed as they were asleep. LPA conducted phone interviews with R1 FM, R2 FM, R4 FM1-2 who stated that they are satisfied with the services that R1, R2 and R4 are receiving at the facility. They stated that the facility staff are great and tend to the residents' needs at all times. They stated that they do not have any concerns, and staff treat the residents with dignity and respect. R1 FM stated that R1 just moved into the facility and is getting accustomed to living away from home and they do not have any concerns to report. LPA observed 4 out of 4 residents in the facility and did not observe anything of concern. LPA observed all 4 residents in their rooms. LPA observed staff tending to residents needs and did not observe or hear staff making inappropriate comments to any resident. LPA reviewed staff files and observed that they receive annual training on abuse. Based on statements gathered from interviews conducted with staff, facility residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Rowena Marantal-Carrillo.