Complaint·September 25, 2025

During the interview with S1, they explained that S2 is in charge of the finances of the facility and is working to arrange the refund for R1's responsible party, however they had been on vacation and are still processing the refund. During interview with S2, they confirmed that they had been on vacation and is still working to determine what the prorated refund for R1's responsible party will be. S2 additionally stated that R1's personal belongings had been removed from the room one (1) or two (2) days after they had passed on 8/4/2025. During record review of R1's admission agreement, it explains that a prorated refund will be issued to the resident's responsible party after the resident's personal belongings are removed from the facility. Based on the Health and Safety Code, the refund of any fees paid in advance for a resident that has passed away shall be issued to the resident's responsible party within fifteen (15) days after the personal property is removed. S2 informed LPAs that the refund will be issued to R1's responsible party on Monday 9/29/2025. Based on LPA interviews conducted with the residents and staff, the preponderance of evidence standard has been met for the above allegations, therefore the allegation is found to be SUBSTANTIATED . California Health and Safety Code, Chapter 3.2 Article 6 is being cited on the attached LIC9099D page. Exit interview was held and a copy of the report along with the appeal rights were provided.