complaint·February 5, 2025

Staff #4 (S4) stated they do not know R1. During interviews with residents, all interviewed residents stated they feel that staff would seek timely medical assistance, if needed. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff did not meet a resident's bathing needs. It was alleged that Staff #2 (S2) gave R1 a cold shower and had not bathed R1 in over one (01) week since R1’s arrival. To investigate the allegation, LPA conducted a physical plant tour at around 1:00p.m., interviewed one (01) staff and two (02) out of three (03) residents from around 1:30p.m. to 2:15p.m. On 02/05/2025, LPA interviewed two (02) additional staff from 11:00a.m. to 12:00p.m. During the physical plant tour, LPA observed that all residents were clean and well-groomed and did not experience any malodor in the facility. During interviews with staff, all staff stated all residents are bathed two (02) to three (03) times a week. S1 and S2 added that R1 would often refuse bathing. During interviews with residents, all interviewed residents stated their bathing and hygiene needs are being met. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff intimidates a resident while in care. It was alleged that Staff #3 (S3) gets frustrated and clinches their fist at R1. To investigate the allegation, LPA interviewed one (01) staff and two (02) out of three (03) residents from around 1:30p.m. to 2:15p.m. On 02/05/2025, LPA interviewed two (02) additional staff from 11:00a.m. to 12:00p.m. During interviews with staff, all staff stated they get along with all residents and do not physically intimidate them. During interviews with residents, all interviewed residents stated staff do not intimidate or get frustrated with them. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC9099-C) ---Staff speaks inappropriately towards a resident. It was alleged that S3 tells R1 to "shut up" when requesting to be changed. To investigate the allegation, LPA interviewed one (01) staff and two (02) out of three (03) residents from around 1:30p.m. to 2:15p.m. On 02/05/2025, LPA interviewed two (02) additional staff from 11:00a.m. to 12:00p.m. During interviews with staff, all staff stated they do not speak inappropriately to residents or tell them to shut up. During interviews with residents, all interviewed residents stated staff treat them with dignity and respect. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff inappropriately pushed a resident. It was alleged that S2 placed their hand on R1’s head and shoulder and pushed R1 aggressively into the bed or sheets. To investigate the allegation, LPA interviewed one (01) staff and two (02) out of three (03) residents from around 1:30p.m. to 2:15p.m. On 02/05/2025, LPA interviewed two (02) additional staff from 11:00a.m. to 12:00p.m. During interviews with staff, all staff stated they do not handle residents inappropriately or in a rough manner and have never physically abused or assaulted any residents. During interviews with residents, all interviewed residents stated staff are gentle and do not physically abuse them. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Exit interview conducted and a copy of the report was issued.