complaint·August 30, 2023

Allegation: Staff do not provide toileting assistance to residents in care. Interviews with the Administrator and two (2) staff revealed that all residents are being changed at least three (3) times per day and or as needed. Moreover, LPA was informed that all residents are verbal, and when they ask for toileting needs, an immediate assistance is provided by the staff. LPA was able to interview all residents regarding this allegation. Five (5) out of six (6) residents interviewed confirmed that they are assisted to the restroom, whenever they request to be taken and that this has not been a concern. In addition, all residents do require assistance with diapers/pull-ups and five (5) residents state that the staff have never left them unclean. Lastly, LPA did not observe any strong smells of urine throughout the facility. Allegation: Staff do not provide transportation assistance to residents in care Interview with the Administrator revealed the facility does not have a designated vehicle for transportation. If the family is unable to provide transportation the facility will arrange transportation through a third-party provider such as World Trans, Access and other program vehicles at a cost to be covered by the resident or residents' insurance. Furthermore, according to the Administrator, as a last resort he has driven residents to medical appointments as well. Five (5) out of six (6) residents interviewed today reported no issues with obtaining or asking for transportation to medical appointments. Resident's that stated they have had family assist them with transportation needs noted it does not happen often and has not been an issue or concern. Lastly, record review revealed that the arrangement for transportation, in an Admission Agreement, is under the “Optional Services” for an additional monthly fee. Based on inspection, observation and interviews there is no sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time. Exit interview conducted and copy of this report signed and delivered.