complaint·September 29, 2023

During today's visit, before delivering the final report, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. It was alleged that R1's hearing aids gone missing and the facility did not refund/replace them. To investigate this allegation, during the initial visit LPA conducted an interview with R1 and was informed that in 2021, R1's family bought R1 a new hearing aid to replace the old one that was no longer working. According to R1, during the dinner time, R1 took the old hearing aid out and replaced it with the new one. Interview with R1 also revealed that the old hearing aid was wrapped in a tissue and left it on a dinner table. By the time R1 recalls leaving the hearing aid on a dinner table, the table was already cleaned and the trash was thrown. Interview with R1's family revealed that the incident with R1's hearing aid was just an honest mistake and not facility's s fault. Moreover, during the initial visit, LPA also interviewed the Administrator and two (2) staff and all denied the allegation and reported no staff ever takes/steals from residents. B ased on inspection and interviews there is no sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time. No Deficiency cited during today's visit. Exit interview conducted and copy of this report signed and delivered.