complaint·January 5, 2024

Staff #1 (S1) added that they check on the residents every two (02) hours. Staff #2 (S2) stated S1 is the staff that works at night and is a wake staff. S2 added that S1 usually works from 9:00 PM to 7:00 AM. Staff #3 (S3) stated that they work from 7:30 AM - 7:30 PM but are on-call to tend to any residents that need assistance overnight and check on residents every two hours. During interviews with residents, all residents stated staff are available overnight, should they need assistance. LPA was unable to interview three (03) out of (06) six residents. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No other health and safety hazards were noted during the visit. An exit interview was conducted, and a copy of the report was issued.