complaint·August 25, 2021

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility is in disrepair The complainant alleges toilets on first floor have been out of order for three weeks and that elevator is faulty. LPA spoke with administrator, who stated that some toilets have been clogged with diapers or wipes, but that they have been immediately unclogged by facility staff or a plumber has been called. LPA inspected facility grounds and found working toilets in all 10 of the resident’s rooms checked. LPA also found the elevator to be in good repair. LPA spoke to residents (R1-R6) regarding their bathrooms. 6 out of 6 residents interviewed stated their bathroom was currently working and that there had been no issues with their toilets in the past month. LPA also asked residents about elevator and was told it was working correctly. LPA also interviewed staff (S1-S5) and 4 out of the 5 stated residents had working bathrooms and that there had been no issue with the resident’s toilets. When asked about the elevators, all 5 staff interviewed stated the elevators were working correctly. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. The Department’s investigation consisted of an inspection of the facility, observation, analysis of records and interviews conducted and found no evidence to support the allegation: " Facility is in disrepair ". Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Susie Fuentes and a copy of the report was provided.