complaint·October 19, 2021

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Residents meals are late The complainant alleges that resident 1’s (R1’s) lunch has been late twice. LPA spoke with administrator Susie Fuentes, who stated that residents’ meals served in the dining room are not late. They might receive an item like water a little later, but they are served on time Per staff each meal has two seatings, one for those who need assistance with dinning and the second for those that are independent. Staff also agreed that food was not served late, but another item accompanying the meal could be served a little later, depending LPA interviewed residents (R1-R6) and of those interviewed, one stated they did not eat the food while 4 out of the 6 stated the meals at the facility are not late. LPA spoke to staff regarding resident meals and 5 out of 6 stated residents meals are not late. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. Allegation: Residents bed is in disrepair The complainant alleges R1’s bed is in disrepair and they can feel the springs. LPA spoke with Administrator, who stated she was not aware of any beds in disrepair. LPA toured facility grounds and checked the beds in several rooms. LPA Cifuentes did not feel any springs poking out of any of the beds. LPA spoke with residents (R1-R6) regarding their beds and 6 out of 6 residents stated their bed is not in disrepair. LPA spoke with staff (S1-S6) regarding residents’ beds and 5 out of 6 staff staff stated residents beds are not in disrepair Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. The Department’s investigation consisted of an inspection of the facility, observation, analysis of (R-1)'s service records, incident report, and interviews conducted and found no evidence to support the allegations: “ Residents meals are late ”, “ Residents bed is in disrepair ”. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Susie Fuentes and a copy of the report was provided.