complaint·December 21, 2021

Allegation: Staff handled resident in a rough manor The complainant alleges that staff put their hands on R1 in an inappropriate manner. On 12/9/2021 LPA Cifuentes spoke with Administrator Susie Fuentes regarding the allegation. Administrator Fuentes stated she has not touched residents in a rough manner and had not seen any staff touch residents in a rough manner. LPA spoke with residents (R1-R8) regarding staff touching them/touching them aggressively and 7 out of 8 stated staff had not touched them in an aggressive or rough manner. LPA spoke with staff (S1-S6) regarding their handling of residents and 6 out of 6 staff stated they had not touched residents in a rough manner, while 5 out of 6 stated they had not seen other staff or volunteers touch residents in a rough manner. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. Allegation: Resident is being harassed by another resident This allegation was addressed previously on complaint 11-AS-20211004115959 and was found to be substantiated, as there was an altercation and residents in the facility had been harassing each other. LPA is unsubstantiating this allegation as it has been addressed previously and allegation referenced the same incident. The Department’s investigation consisted of an inspection of the facility, observation, analysis of residents records, incident report and interviews conducted and found no evidence to support the allegations: " Staff handled resident in a rough manor ”, “ Resident is being harassed by another resident ”. Although the allegations may have happened or are valid, there is not a preponderance o f evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Susie Fuentes and a copy of the report was provided