complaint·January 21, 2022

Allegation: Staff do not respond to resident's call button in a timely manner The investigation revealed, per LPA interviews, with (8) staff members, and (6) residents from the Gardena Residential Center, and also review of facility documents, that staff respond to resident’s call button. S1 informed the LPA, that is not aware of a resident’s room call button not responded to by a staff person. In addition, S1 informed LPA that all call bottom signal requests, go to the facility main office, and the office manager or med techs, responds first by intercom, to the resident’s call box, and then asks the resident what assistance do they need, and also lets the resident know that a staff person will go to their room to assist. Additionally, the LPA interviewed (8) Gardena Retirement Center staff persons, and 8 of 8 staff members interviewed, informed the LPA, that the facility staff personnel, responds to the resident room call button signals. Also, 8 of 8 staff members, informed the LPA, that the staff, at the main office, once they receive a call button request, respond to the resident’s call button, first by intercom, asking the resident what assistance do they need, and also informing the resident, that a staff person is on their way to the resident’s room. Furthermore, 8 of 8 staff members, informed the LPA, that they are not aware of a resident call button request that was not answered by a staff person. In addition, the LPA interviewed S7 and S8, scheduled at the main desk on 1/15/22 during morning hours, and was informed that while stationed at the main office desk on 1/15/22, they did not receive a call button request from R1. Additionally, the LPA interviewed (6) residents, and 5 of 6 residents interviewed, informed the LPA, that they do not use the call button. On 1/21/22, at 1:40 pm, the LPA observed the facility front office video camera, for 1/15/22 from 10:45 am to 11:05am, and observed per video footage, two staff persons at the front desk area, and also other staff persons walking past the front desk area. In addition, on 1/20/22, the LPA also observed 6 facility resident room call button stations, and observed that all 6 resident room call button stations are operable. Based on information gathered, LPA did not find sufficient evidence to support allegation " Staff do not respond to resident's call button in a timely manner” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted and a copy of the LIC 9099 was provided to Administrator Susana Fuentes.