complaint·March 8, 2022

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility has a leaking pipe The complainant alleges that a pipe at the facility, which runs to out to the back of the facility grounds, was leaking feces. LPA Cifuentes toured the outside of facility and saw no broken or uncovered pipes, LPA did however find a red pipe stopper covering one of the pipes leading out of the building. LPA Cifuentes received a copy of invoice for Live Plumbing Sewer and Drains, which confirms work was done at the facility on 3/3/2022. LPA called and spoke to Hugo from Live Plumbing Sewer and Drains, who confirmed the that he snaked the line and pulled paper towels, tree roots and face masks from the sewage line and replaced the cap on the pipe. LPA Cifuentes spoke with administrator Susie Fuentes, who stated that a pipe at the facility did not leak, the stopper for one of the pipes outside popped off. The plumber was called immediately, and the matter was taken care of that day. LPA interviewed residents (R1-R6) regarding leaking pipe. Of the residents interviewed, four out of six stated that they were not aware of any leaking pipes, and six out of six stated there are no issues with the facilities plumbing. LPA interviewed staff (S1-S6) regarding leaking pipes. Of those interviewed, two out of six staff stated there was a leaking pipe at the facility and four out of six stated they had head about an issue with the plumbing. Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above. The Department’s investigation consisted of an inspection of the facility, observation, analysis of (R-1)'s service records, incident report, and interviews conducted and found no evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Susie Fuentes and a copy of the report was provided.